The staff at Property Meld were more concerned with making a sale than actually ensuring the software was a good fit for our company.Īfter doing almost all of our work orders in our enterprise software and through email and phone calls for the last 10 years, we identified a communication issue between tenant, vendor and property manager. With 12 full-time maintenance techs on staff, switching to this software would've caused us to have to hire another full-time admin to deal with all of the manual billing and accounting needs that would arise. So you STILL have to manually update and create EVERY billin Buildium in order to have proper accounting. If you use the vendor side of the software, the invoices sync but the accounting categories do not sync. You have to manually create your own invoices if you are tapping in to the in-house side of Property Meld. That is not possible with this software right now. We were misled during the sales process and told basically that we could use the functionality of the in-house maintenance side of the software and that it would sync to our Buildium billing. This is a good product for a small property management company but is a bad idea for larger companies when there are better solutions available. The idea of this software seemed to be spot on but the functionality was not there. The staff said that they would not issue a refund and that we would still be charged for the remaining 2 months (of the 90 day period). After I talked with the director of that company, he had confirmed all of the shortcomings that I was seeing.We asked to terminate our contract before we moved any data into Property Meld (during the sales process we were told we had 90 days to terminate and back out of the contract). They offered a reference to another Property Management company who is bigger than our company and using Property Meld successfully. We investigated the product for another week and had a meeting scheduled to sit down with them again and see if we could still make it work. Keep in mind this was 10 days after signing the contract and the FIRST DAY we were able to meet with onboarding staff. We alerted the on-boarding staff immediately and told them to "hold". During our first on-boarding meeting we realized that the product did not work as pitched.
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